PURCHASE POLICY

HOW DO I USE MY GIFT VOUCHER?

If you happen to be a holder of an 'Alida Whiteoak' gift voucher, you can use it both at our market/pop-up stores, or in our online store. If online, simply place items into basket and follow step to the checkout. Once there, simply enter your voucher code to redeem it. If you have any further questions, please feel free to contact us at- info@alidawhiteoak.com.

PRICES

Alida Whiteoak operates in Australian dollars AUD. All prices are subject to change.

HOW DO I APPLY A DISCOUNT CODE?

When you are at the checkout section, just click on ‘Continue to next step’. Here you will see ‘Discounts’. Go ahead and enter the discount code into the box provided.

IF THERE IS A PROBLEM WITH MY ORDER, WHAT SHOULD I DO?

Fingers crossed you don’t encounter any issues along the way; but if you do, please contact us at – info@alidawhiteoak.com. We are also committed to improving in any way we can, so feedback is also welcome in any form (if you don’t mind, keep it PG though).

COVID-19

Due to all the random upheaval of late, there may be some delays with deliveries. Please be patient and understand that we are doing the very best we can.

DO YOU WHOLESALE?

Absolutely, we do! All of our books and prints are up for re-sale. Please email us at info@alidawhiteoak.com to find out about becoming a wholesale customer.

RETURNS

Refer to- REFUND POLICY

SHIPPING

Refer to – SHIPPING POLICY